Title VI/ADA Compliance

  • Title VI: Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. The Special Hearts Farm operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Special Hearts Farm. For procedures to file a complaint, contact the farm by phone at (407)347-8431, by email at office@specialheartsfarm.com, or by visiting our office at 1100 E. Maple Street, Winter Garden, FL 34787.


  • ADA Plan: The 1990 Americans with Disabilities Act (the "ADA"), as amended, and Section 504 of the Rehabilitation Act of 1973, as amended, are the civil rights statutes that provide individuals with disabilities equal access to employment, education, state and local government programs and services, businesses, telecommunications and public transportation. The Special Hearts Farm is required to make reasonable accommodations/modifications with regard to their policies, practices, and procedures to avoid discrimination and to ensure that their programs are accessible to individuals with disabilities. This includes the creation of a procedure whereby customers may submit complaints to suggest ways in which transportation entities may improve their service to ensure equal access for all individuals. The Complaint should be in writing using the form provided below and contain information about the alleged discrimination such as the name, address, and phone number of complainant; and the location, date, and description of the alleged discrimination. Alternative means of filing complaints will be made available for persons with disabilities upon request.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint 

with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.


Click below for ADA Complaint Form :

ADA Complaint Form 

Title VI Complaint Form

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to:


Special Hearts Farm

1100 East Maple Street

Winter Garden, FL 34787

Phone: 407-347-8431



Notificación al Público de Derechos Bajo el Título VI

Special Hearts Farm, Inc.

Special Hearts Farm, Inc. opera sus programas y servicios sin distinción de raza, color y origen nacional de conformidad con el Título VI de la Ley de Derechos Civiles. Cualquier persona que cree que él o ella ha sido agraviado por cualquier práctica discriminatoria ilegal bajo el título VI puede presentar una queja con Special Hearts Farm, Inc.

 Para más información sobre el programa derechos civiles de Special Hearts Farm, Inc.’s y los procedimientos para presentar una queja, comuníquese con (407)347-8431; correo electrónico Office@specialheartsfarm.com; o visite nuestra oficina administrativa en 1100 E. Maple Street, Winter Garden, FL 34787. Para obtener más información, visite


Un reclamante puede presentar una queja directamente ante la Oficina de Derechos Civiles de la Administración Federal de Transporte, a la siguiente dirección; Atención Coordinador del Programa de Título VI, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.

Si se necesita información en otro idioma ,comuníquese al (407)347-8431